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Piston Slap: Porsche Customer Service doesn’t Stink?
Sam writes: Hello, can you tell me what ever happened with the Porsche IMS concern? At 18K miles, an IMS bearing failure has caused a catastrophic engine failure in my Porsche 911. My Porsche dealer...
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New Improved 2013 Volt – Now Charges 30 Percent Slower (Push “Leaf” Button To...
In late 2011, photos of melted and damaged Volt charging cords appeared on the internet. GM initially blamed wiring problems in the electrical outlets, eventually, the company announced that they...
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Hammer Time: Morning Calls
Morning phone rings at the car lot… Me: Hello? Random Stranger: Hi there, like, I have this friend you know and he told me that you finance vehicles, and his name is Emmanuel and aahhh, like I was...
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Lincoln Cuts Free Maintenance Program In Half
Lincoln is cutting their free maintenance program in half, from 4 years/50,000 miles to 2 years/24,000 miles. Automotive News reports that dealers were informed of the change last month. In a May 6...
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Housekeeping: How Are We Doing?
Slightly over a month ago, we had a spot of regime change here at The Truth About Cars. At the time, we unveiled a five-point program to improve the site and improve the reader experience. I’d like to...
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Piston Slap: Double A (Beep! Beep!) Em, Cee, Oh… (Part II)
TTAC commentator M0L0TOV has an update for us: Hey Sajeev, I figured I’d send you an update so people would know what happened to my situation. Well, I went ahead and tried to contact AAMCO. First I...
View ArticleTesla Quietly Killed Its $100 Flat-fee Home Service Program
Sometime this year, Tesla Motors quietly ended its Ranger program that would dispatch service technicians to fix or send for service Tesla cars for a flat rate, Automotive News reported. The program,...
View ArticleEXCLUSIVE: Volkswagen To Announce “TDI Goodwill Program” Next Week
Update: Added background. Volkswagen of America, in a bid to regain the trust of current diesel owners, will announce a prepaid card campaign on November 9, TTAC has learned. The program, detailed to...
View ArticleHow An 86-Year-Old African-American Woman Was Charged Over Sticker For Last...
Imagine the following scenario: You’re a Buick salesman. An elderly woman comes into your showroom to inquire about a replacement for her Regal. You decide that she’s a great candidate for an Encore,...
View ArticleGhost in the Machine: Man Sues Over Possessed Tesla Model X
Bad PR from customers annoyed by their problem-plagued Tesla Model X SUVs continues to hammer the electric automaker. A lawsuit filed against Tesla by a California man is the latest bit of bad news...
View ArticleU-Haul U-Box Review – Box of Lies
Kleenex is to facial tissue as Google is to searching the web; as Coke is to any soft drink in Metro Atlanta; as Nintendo was to video gaming in the ’90s. In that vein, U-Haul is the Kleenex of moving...
View ArticleOur U-Haul U-Box Saga Finally Comes to a Satisfactory End
Last week, I wrote about our dramas and dilemmas with U-Haul’s newest product/service, U-Box, which we decided employ for our move from Nova Scotia to Ontario. I tweeted out the link and made sure to...
View ArticleTesla Service Includes a Long Wait or a Long Drive — or Both
With lengthy repair times, parts shortages, and colossal distances between locations, Tesla is having real difficulties effectively servicing its current customer base as complaints begin to mount....
View ArticleLincoln is Testing a New Vehicle Option: Human Drivers That Aren’t You
Say you’ve just gone through the hassle of buying a new Lincoln. It’s out there, sitting in the driveway, but you’ve got things to do. It doesn’t own you. You’re busy, and worthy of love. Well, for a...
View ArticleThe Six People You Meet In the Car Business
I spent 33 years in the automobile business, the equivalent of 96 human years. Having worked for car dealerships, manufacturers, an auction house, and an auto finance company, I’m convinced there is no...
View ArticlePiston Slap: Goodwill Repair, Goodwill Replace Again?
Ed Writes: Sajeev, I bought a 2012 Volvo S60 originally, but there was an ongoing issue the dealer could not fix. Amazingly, it offered to replace the car with a 2013 model after about 10 months of...
View ArticleIt Turns Out Cadillac Dealers Still Want a Few Cars Kicking Around
Imagine a traditional luxury car buyer — yes, some still exist — walks into his or her local Cadillac dealer to check out the radically refreshed 2018 XTS. Naturally, the old XTS is hanging out in the...
View ArticlePiston Slap: Goodwill Repair, Goodwill Replace Again? (PART II)
Caroline Writes: Good day Sajeev: I was blessed to find your information on line. I am experiencing the exact issues mentioned on your site regarding my 2013 Volvo S60. Do you have any advice...
View ArticleMitsubishi Tries Harder in 2021 J.D. Power Study
Mitsubishi Motors’ third-place ranking in the latest J.D. Power Customer Service Index (CSI) indicates the brand is trying harder to improve the experience for service done under warranty and or...
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